Defining Complete CRM
Telephony
Use telephony to reach your leads and customers where they spend most of their time, on their phones! With GreenRope, you have a number of different tools to help you connect, engage, and convert all of your contacts.
Inbound and outbound call management
The conversations you have with your customers are important, as is the experience they get when calling your company. With inbound call management, you can easily setup phone trees, forward calls to the appropriate department, transcribe and record calls so that you have every detail about the conversations you have.
- Set up phone trees
- Forward calls to the appropriate department
- Transcribe and record calls so that you have every detail about the conversations you have
Set up a phone tree so your customer's calls direct to proper place
*Additional call/msg rates may apply
SMS/MMS marketing
Send your marketing messages directly to your contacts cell phones via SMS or MMS. Schedule an SMS/MMS broadcast or send one immediately. It's up to you and only takes a couple mouse-clicks. You can also track your text messages to see how well they are being received. Along with SMS marketing, use inbound messages for SMS opt-in. Every contact that opts-in via SMS is automatically saved in the CRM.
Click-to-Call
Use our click-to-call features that allow your sales team to leave automatic messages or directly call contacts within your CRM. With this feature, all of your conversations are recorded and saved in the CRM for future reference.
Voice Broadcasting
Reach and engage your contacts in innovative new ways with Voice Broadcasting. Upload an MP4 or use the text-to-speech option to broadcast any message to your contacts. Once you hit send, your contacts receive a phone call directly to their phones with your voice message. This is a great way to engage contacts and remind them about events, special offers, updates, and more.
You also have the ability to send both SMS/MMS and voice broadcasts from multiple numbers for faster delivery.
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Critically acclaimed
CRM For Dummies
by Lars Helgeson, CEO of GreenRope -
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